Refunds & Returns Policy for Silver Sahiba

Effective Date: [9th April, 2026]

At Silver Sahiba, we strive to ensure that you are completely satisfied with your purchase. This Refunds & Returns Policy outlines the conditions under which returns, replacements, and refunds are accepted for purchases made through our eCommerce website.

1. Eligibility for Returns

You may request a return or replacement if:

• The item received is damaged, defective, or incorrect

• The return request is raised within 2 days of delivery

• The product is unused, unworn, and in its original condition

• The product is returned with original packaging, tags, and invoice

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been used, worn, or altered

• Customized or personalized jewellery

• Products purchased during special sales or clearance (unless defective)

• Items damaged due to misuse or improper handling

3. Return Process

To initiate a return:

1. Email us at silversahiba@gmail.com with your order details and reason for return

2. Attach clear images of the product (in case of damage or defect)

3. Our team will review your request and provide further instructions

Returns sent without prior approval may not be accepted.

4. Refund Policy

• Refunds will be processed only after the returned item is received and inspected

• Approved refunds will be issued to the original payment method

• Please allow 10 business days for the refund to reflect in your account

• Shipping charges (if any) are non-refundable, unless the return is due to our error

5. Replacement Policy

• If your product is defective or incorrect, we may offer a replacement instead of a refund

• Replacement is subject to product availability

• If the item is not available, a full refund will be issued

6. Return Shipping

• Customers shall be responsible for return shipping costs unless the return is due to a defective or incorrect item

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments

7. Order Cancellations

• Orders can be canceled before they are shipped

• Once shipped, orders cannot be canceled and must follow the return process

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: silversahiba@gmail.com

By making a purchase on our website, you agree to this Refunds & Returns Policy.